Our Factory is a professional and reliable manufacturer locate in Suzhou,China.We are a team of specialist that focuses on made to order evening gowns, long sleeve mother of the bride dresses and custom bridal gowns. We also produce plus size garments, prom pageant gowns, short cocktail dresses, and all other types of women\\\'s formal wear attire.
All of the elegant wedding gowns and social evening wear shown on our site can be made to order in any size, all colors, any fabrics and with any changes. We sell both retail and wholesale and use the standard keystone method to determine pricing. Custom formal dresses and ball gowns are also available of where we will sketch your preferences for you or we can work from your own sketches and/or a photo that you provide. "Quality is first,customer are god "we hope to bulid a good and long-term cooperation with our clients,any question feel free to contact us!
>How to order this dress<
Before ordering,please read this listing carefully.If you have any questions,please be free to write us.
1.Urgently order,please confirm us your event day in advance.
2.If you want color as picture or custom size,please also leave your message to us.
3.The wedding dress doesn\\\'t include any accessories such as gloves,wedding veil and the shawl crinoline petticoat.Bidding is for one dress only!
4.Wedding dress is different from usual clothing,please don\\\'t select size base on height and weight.select similar size with waist firstly,then bust,only packet hip deisgn,need to think about hips.
5.Wedding Dress,waist,bust and hips are all preserved some room to modify,can be zoom in or out.Lace up wedding dress,bust can be zoomed in or out 8cm,waist 5cm.It\\\'s fit for heigh 160-170cm with high heel.please allow 1-2cm differs due to manual measurement,thanks.
6.Since computer screens have chromatic aberration,especially between CRT screen and LCD screen ,we can\\\'t guarantee that the color of our dress will be exactly same with the photosgraphs you saw,
7.If you want to exchange the items received, you must contact us within 7 days of the receipt of your order. And you should pay the additional shipping fees incurred and the items returned should be kept in their original status.
(1)Submit a return request to seller within 15 days of your order shipment.please send the explanation and photographs document of the reason for return.
(2)Once our seller have approved your request,then your return will be processed in 3-5 business days.
a.Shipping cost for return will be at the buyer\\\'s cost.
b.Handing fee us non-refundable.
9.If you would like to custom,please leave me a message in your order.
We offered two types of pictures for reference during your measurement.
first: (Suitable for Simple Formal Dresses )
second: (Suitable for wedding dresses Haute Couture )
please write down the units you have choosen,if should be cm or inches.
Size unit: centimeters or inches
1.Full Bust =___cm
4.upper bust =___cm
5.under bust =___cm
6.Nipple to Nipple=___cm
7.Shoulder to Shoulder =___cm
8.Length of shoulder to bust =___cm
9.Front Length Shoulder to Waist=___cm
10.Outer Leg =___cm (from waist to floor with your shoes on)
11.Height =___cm( from the top head to floor with your shoes on)
12.Dress color =___#(Any color choose or picture color)
13.Dress back: zipper or lace-up back ____
14.your phone number:___
Please select color from our color chart, and then tell us the color name(Item Number) you want, if there is not the color you want in our color chart, please show us your color before order. Since computer screens have chromatic aberration, especially between CRT screen and LED screen, we can\\\'tguarantee that the color of our dress will be exactly same with the photographs you saw. Please understand, thanks!
The payment methods we accept are Western Union, Money Gram, Bank Transfer, Money Booker, Master Card, VISA, Escrow and so on. You can select the one you prefer to.
| >Packing & shipping< |
Usually we useDHL, TNT, UPS, EMSand some other methods, we will choose a safe, fast and cheaper shipping method for you. After shipping products to you we will tell you the tracking No. and tracking website by email. Usually the shipping time is as below shown, but for some far countries, it will take longer time to arrive.
| >Return policy and process< |
Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress or clothing has been made to the standard size or custom measurements that you specified. Try on your dress or clothing as soon as possible without removing the tags, altering, or washing the dress.
If you are returning or exchanging dresses, clothing, or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
1: Defective, Damaged or Miss shipped Items
Defective, damaged or mis shipped items are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the items. If you believe your items were damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation from your delivery carrier in order to process your refund.
2: Sizing or Fitting Issues
As all of our dresses and clothing is hand-sewn and custom-tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your item will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily
3: Item is not the size you ordered
Should your item size differ from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
4: Your item is the size you ordered but does not fit
Dresses or clothing that does not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses and clothing is made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.
Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.
5: Color Mismatch
The settings of your computer screen may alter the color of the pictures shown on Jaedenbridal.cn. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or miss shipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.
6: Return Process
Contact Our Customer Service within 7 days since you get your orders If there are problems mentioned above. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.
Once Customer Service has approved your request, please send the item and the completed Product Return Form back to us as soon as possible.
Once received at our facility, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition will not be processed as refunds and cannot be shipped back to you.
We carefully inspect items before for you delivery, confirm item perfect, therefore can mail for you! Your happiness is very important to me! when you receive The item If have question, Please do contact me soon, from us (within48 hour). we do help and resolve problems all the time.(within48 hour). We are sure that anything about our products can be resolved, also we will be very glad to reslove it for you.If buyer chooses to leave negative feedbacks before trying to solve the problem, we will accept this as a final solution,we believe this will lead to both unpleasant. Thank you!
We are happy to exchange your dress for any item in our shop,but We cannot accept on dresses that have been customized by the designer of you.Please returned in its original condition (no smoke scents, no makeup stains, no alternations) within 3 days of your receipt to our place,we must receive the item within 10 days after we give you the return address. If we do not receive your item within 10 days, no credit or exchange will be given. Buyer will be responsible for the return and resending postage in all cases. Once the dress is received back. We will be willing to exchange or refund for you .regret that shipping cost is non-refundable and 15% restocking fee will apply...
We are sorry if have happen accident, anyhow, if You buy from us can full confidence!
If you are not happy with your purchase then please contact me immediately ... you should always contact the seller before you leave neutral or negative feedback!!!
We are proud to provide you with the best quality products and customer services at the lowest possible price.